Again great tool from MindTools for leadership and management — this tool gives you help with communications necessary motivate others and more.
Excerpt: John Heron’s framework provides a model for analyzing how you deliver help. His model identifies six primary categories or styles of helping intervention. Based on studies in counseling, his categories became widely used to study and train health and education professionals.
However, more recently, business professionals – managers, supervisors, coaches, consultants, sales people – have used the six-category model to learn and improve how they interact when helping their employees, team members, clients and customers.
This article helps you understand Heron’s model so that you can use it to improve your business and management communication skills and so improve the outcome of the help you offer.
Read full article via Heron’s Six Categories of Intervention – Communication Skills Training from MindTools.com.