The United States Government Passes Customer Service Improvement Act

Small business heads up if you are doing business with the government or plan to do so.    What do you think, if the bill passes through, will it really make a difference?

Excerpt:  According to Richard Simon, who reports in the “Los Angeles Times,” the House of Representatives approved a Government Customer Service Improvement Act on September 9, 2012. Henry Cuellar (D-Texas), who sponsored the bill, stated, “When taxpayers interact with a government agency, they deserve the same timely, reliable assistance they would expect from a private sector business.’’ Apparently just 31% of people surveyed last year were very satisfied with federal customer service, he noted.

The bill that was passed will require the U.S. Office of Management and Budget to establish customer service performance standards for federal agencies. A similar bill, supported by lawmakers from both parties, is awaiting a Senate vote.

So, this may make some of you laugh.

And some of you will cynically say this is ridiculous. Personally, I’m smiling. In my usual optimistic way, I’m hoping they are serious about raising the bar on how the citizens are treated.

Read full article via The United States Government Passes Customer Service Improvement Act | Shep Hyken.

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