Good takeaway how-to in the task of “train the trainers” . Concepts in the design for learning/teaching. Human resources management and small business owners
Excerpt: One of the reasons ITSM process improvement projects fail is the lack of achieving demonstrable Business Results. How can HRD help?
In the field of HRD there are excellent tools to design and evaluate the effects of learning processes. Maybe if we approach process improvement projects as a learning process and we would design an improvement project as if it’s a learning intervention we would create more Business Impact.
In this article I will show you how to use the 4 levels of Kirkpatrick to evaluate ITSM process improvement projects.
Let’s go back to the 4 levels of Kirkpatrick:
(4) the evaluation of the business results.
(3) the evaluation of the learning effects in the workplace
(2) the evaluation of the learning results
(1) the evaluation of the learning process
Read full article via It’s all about creating Business Results – GamingWorks.