I think everyone in leadership and management should read this. Do you believe your management is in the top tier — think again.
Excerpt: The vast majority of organizations, it turns out, have a highly inflated view of their management practices. The reality is that many of them are unable to take such basic steps as setting achievable benchmarks, removing underperformers, collecting useful data, or offering coherent bonus schemes to motivate employees. These deficiencies are as common in health care and education as they are in manufacturing and retail.
The good news is that much of the opportunity for improvement lies in the hands of people exactly like you — managers of teams, departments, units, and divisions. And even small improvements in practices can have a huge impact: